We have arranged for the repairs to finished by a recommendation from a Ford dealership. I spoke to our insurance company and they advised me that if i would prefer to take the car to another repair shop that they would gladly work with that repair company.
INTEGRITY PLUS AUTO SERVICE PLUS
The owner of Integrity Plus would not agree to those terms. I reached out to my insurance company who advised me to release the check (which was made out to me) but do not sign it over until the car was repaired correctly. Eventually I spoke to the owner of Integrity Plus on Monday (April 23) and he would not agree to release the car without receiving our insurance check and our deductible. I explained that I didn't agree with paying out the insurance money as well as our deductible since the car was not repaired completely and that we would have to schedule to come back. On Saturday, April 21st I was contacted by Integrity Plus that the car was ready for pick-up but in order to release the car we would have to sign over the insurance check that we had in our possession and pay our deductible. We were told that they would call us Saturday morning (April 21) when the car would be ready for pick-up. However, in what seemed like a very nice gesture we were told that they would release the car to us so that we could at least the vehicle until the hood arrived and they could finish the repairs. In addition, I was informed that a new hood for the car was back ordered until June. On Friday, April 20th I was contacted by Integrity to let me know that they were not successful in making the repairs on the hood of the car. I was informed by Integrity that they were having difficulties fixing all of the dents on the hood of the car with 'traditional methods' but they were going to attempt once again to repair the hood.
As it turned out the car wasn't finished on either of those days. I was told at that time that the car would be done either late Monday (April 16) or Tuesday (April 17). We were told that 'traditional repairs' were needed on the hood of the car and they had already contacted our insurance company to get additional funding.
INTEGRITY PLUS AUTO SERVICE UPDATE
I called Friday, April 13th to get an update on the repairs. We were informed if 'traditional repairs' would be needed that they would contact the insurance company for additional funding to move forward with the repairs. Integrity Plus advised us that if the subcontractor could not repair any dents those would be repaired by Integrity Plus using 'traditional repair' methods. The repair was to be done the following day (April 12th) by a subcontractor who does 'paint-less dent repair'. The date of drop off was requested by Integrity Plus so that they could clean the car and apply correct lighting to investigate hail damage on the car prior to repair. On ApIntegrity Plus took possession of my son's 2012 Ford Mustang to repair hail damage. I would like to share my experience working with Integrity Plus Autobody Collision Specialities, LLC. Thank you so much Integrity Team for providing exceptional customer service!!! I would HIGHLY recommend this place if you are ever in need of a auto repair shop. J.R., Brenda, Kenny, and Melinda are all amazing! They really take care of you. I wasn't even upset about the whole situation because they are AWESOME people! They made you feel welcomed, conformable, and treated you as you were one of their own. Brenda, the front office manger, gave me a gift card just for having to come back. He inspected the window and said, "I am a man of my word and I will take care of this for you." He purchased a new window for my car but unfortunately, it did not work properly, so he bought another one and replaced it. about the issue, he was so understanding, kind and professional. After my car was returned to me, I noticed scratches on my car window. They were so great in handling my claim from start to finish. I was impressed with all the positive comments (over 153 reviews). I came across integrity auto body shop in Grove City on Car with a 4.9 review rating.
I was involved in a car accident in April of 2018 and was researching a number of repair shops in the area.
0 kommentar(er)
